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His withdrawal attempts had been continually canceled over a four-day period. However, the player did not respond to our inquiries within the extended seven-day period. As a result, we had no other option but to reject the complaint due to lack of necessary information for further investigation. The player from India had requested two withdrawals totaling INR four months ago from MostBet Casino, but the transactions were still pending. Despite having provided all necessary documents and screenshots, the player had not received any response from the casino.
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The complaint was closed as unresolved as the casino did not respond to us. The player from India is experiencing difficulties withdrawing his winnings due to awaited Skype call verification. The player from Brazil has deposited money into his account but the funds seem to be lost. The casino failed to respond to this complaint and we were forced to close it as ‘unresolved’. After a number of months, the casino has approached us with request to reopen this complaint and give it a chance to be resolved.
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The player from Portugal is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’.
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Later, the casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds. He has confirmed that his balance was successfully paid out after approximately 2 months. The player from Czech Republic had deposited and played at Mostbet Casino, however his account was blocked with a balance of around 385 euros. The player claimed that he had provided all necessary documents for verification but the casino had taken an extended period to verify his account.
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Furthermore, password recovery wasn’t working and customer support had stopped responding. The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V. The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved.
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The player from Germany repeatedly asked the casino to close his account. Due to the account remaining open, he incurred a loss of 120€ and requests a refund. The player from Quebec has been experiencing a delay in account verification for about 10 weeks.
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Portugal has requested the permanent closure and deletion of their casino account. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player from Germany had issued a request to permanently close his account due to consistent losses. Instead of honoring his request, the casino continued to provide incentives to keep him playing.